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What this page is for

The Support Settings page controls how support options are presented across the platform.

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What you can configure

  • Support departments
    Enter departments as a comma-separated list (for example Technical, Billing, Sales). These values are used in ticket department selectors.
  • Show pre-sales contact form
    Toggle whether the pre-sales inquiry form is shown to non-logged-in visitors.
  • SLA response targets Sets the response target in hours used for support follow-up and SLA display.
  • Enable email to ticket Enables the email-to-ticket support flow when configured.
  • Department email addresses Shows the department addresses used by the email support setup. Keep them aligned with the departments listed above.

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How it affects support flow

  • Department values appear in ticket forms so tickets can be categorized correctly.
  • Enabling pre-sales form allows visitors to submit general pre-sales inquiries.

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Saving changes

After updating fields, click Save to persist settings.