What this page is for
Order Detail is the staff workspace for handling an individual order after it has been created.What you can review
- Customer, package, billing cycle, price, and order dates
- Current order status and cancellation information
- Related invoices
- Usage and service metrics where the package supports them
- Integration or provisioning details
- Digital download and licence information where enabled
Staff actions
Depending on the order and its integration, staff can change status, generate an invoice, request or complete cancellation, change the selected package, and manage digital download access. Some actions only appear when the package supports them. Confirm the order and customer before making a change that affects service or billing.Order detail controls
- Change status: Updates the order’s workflow state.
- Generate invoice: Creates an invoice from the order when one is needed.
- Change package: Selects a replacement package and billing cycle. Where an adjustment invoice is created, the change may wait until that invoice is paid.
- Cancel order: Opens the cancellation flow. Choose the cancellation reason and whether the cancellation is immediate or at the end of the billing period.
- Usage: Shows usage records for packages with usage billing.
- Metrics: Shows service metrics where the integration provides them.
- Reset download counter: Restores the available download count for a digital entitlement.
- Suspend downloads: Prevents downloads for the entitlement.
- Restore downloads: Re-enables downloads after a suspension.
- Licence activations: Shows active installations and activation details for a licensed digital product.