> ## Documentation Index
> Fetch the complete documentation index at: https://www.billingserv.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Settings

> Configure support departments and public pre-sales form behavior.

## What this page is for

The **Support Settings** page controls how support options are presented across the platform.

## What you can configure

* **Support departments**\
  Enter departments as a comma-separated list (for example `Technical, Billing, Sales`).
  These values are used in ticket department selectors.

* **Show pre-sales contact form**\
  Toggle whether the pre-sales inquiry form is shown to non-logged-in visitors.

* **SLA response targets**
  Sets the response target in hours used for support follow-up and SLA display.

* **Enable email to ticket**
  Enables the email-to-ticket support flow when configured.

* **Department email addresses**
  Shows the department addresses used by the email support setup. Keep them aligned with the departments listed above.

## How it affects support flow

* Department values appear in ticket forms so tickets can be categorized correctly.
* Enabling pre-sales form allows visitors to submit general pre-sales inquiries.

## Saving changes

After updating fields, click **Save** to persist settings.