> ## Documentation Index
> Fetch the complete documentation index at: https://www.billingserv.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Public Support Page

> How the customer-facing support page handles tickets and pre-sales inquiries.

## What this page is for

The public **Support** page is customer-facing and is used for direct support contact.

Behavior changes depending on whether the visitor is logged in.

## Logged-in customer flow

Logged-in users see a **Submit a Support Ticket** form with:

* Subject
* Department (from configured support departments)
* Message

When submitted:

1. A support ticket is created.
2. First message is stored in the ticket thread.
3. Status is set to `open`.
4. Priority defaults to `low`.
5. Email notifications are sent.

## Guest / visitor flow

If **Show pre-sales contact form** is enabled, guests see a **Pre-Sales Contact Form**:

* Name
* Email
* Message

Submitting this creates a support ticket with:

* Subject: `Pre-Sales Inquiry`
* Department: `Sales`
* Status: `open`
* Priority: `low`

## Validation and submission UX

* Forms validate required fields before submission.
* Submissions are handled asynchronously and return success/error messages.