> ## Documentation Index
> Fetch the complete documentation index at: https://www.billingserv.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Macros

> Save reusable support replies for faster, more consistent ticket handling.

## What this page is for

Support Macros are saved replies your team can reuse when the same questions come up regularly.

Each macro has a title and a support department. The list also shows who created it and when it was last updated.

## How to use macros

Create a macro with a title that is easy for the team to recognise. Keep the reply focused on one situation, such as a payment question, a setup step, or a common troubleshooting answer.

Review macros from time to time. If a process changes, update the macro so staff do not send old instructions to customers.

## Macro fields

* **Title**: The name staff select when looking for the saved reply.
* **Support department**: Limits the macro to the relevant support department.
* **Created by**: The staff account that created the macro.
* **Updated at**: The last time the macro record changed.

Keep titles action-oriented, such as `Payment failed` or `Setup instructions`, so the correct reply is easy to find in a busy ticket.