> ## Documentation Index
> Fetch the complete documentation index at: https://www.billingserv.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Cancellations

> Review, process, and track customer order cancellation requests.

## What this page is for

The **Order Cancellations** page is where you manage cancellation requests for customer orders.

Use it to review request details, decide how each request should be handled, and keep a clear audit trail of outcomes.

## What you'll see

* **Cancellation request list**\
  A table of requested cancellations with order, customer, and status information.
  * **View**: Open the full cancellation request.
  * **Approve / Reject**: Process the request according to your policy.
  * **Notes**: Record internal context for future reference.
* **Search and filters**\
  Filter requests by status, customer, order, or date.

For most teams, the usual flow is:

1. Review new cancellation requests.
2. Validate eligibility against your cancellation/refund policy.
3. Approve or reject and update any related order or billing records.

## Day-to-day usage

* Process new requests quickly to reduce support follow-up.
* Keep internal notes clear for billing and support teams.
* Regularly review rejected cases to spot policy or communication gaps.

## Table fields and actions

* **Order ID**: The order linked to the cancellation request.
* **Customer**: The account that made the request.
* **Package**: The service being canceled.
* **Cancellation method**: Whether the cancellation is immediate or at the end of the billing period.
* **Cancellation reason**: The reason supplied for the request.
* **Cancelled date**: When the cancellation was recorded.
* **Current status**: The order's current state.
* **Cancel cancellation**: Reverses a cancellation request when the order should remain active.

Use the customer and package columns together before taking action. A cancellation can affect provisioning, invoices, and future recurring charges.